Uber (selskap)

Fra Wikipedia, den frie encyklopedi
Gå til: navigasjon, søk
Arbeid pågår: Denne siden er under arbeid. Som leser bør du være forberedt på at artikkelen kan være uferdig, og at innholdet kan endre seg fra dag til dag. Som bidragsyter bør du være forberedt på redigeringskollisjoner; det kan være lurt å kopiere din tekst til en annen tekstbehandler før du lagrer. Diskuter gjerne artikkelens struktur og innhold på diskusjonssiden. Det har ikke blitt gjort noen endringer på mer enn to uker.
Uber (selskap)
Etablert Mars 2009
Hovedkontor San Francisco, California, USA
Bransje Transport
Nøkkelpersoner Travis Kalanick (CEO)

Uber er et venture-finansiert oppstartselskap og nettverkstransportselskap basert i San Francisco, California som lager mobilapper som forbinder pasasjerer med sjåfører med bil til leie og ridesharing-service.[1] The company arranges pickups in dozens of cities around the world.[2] Cars are reserved by sending a text message or by using a mobile app—the latter can also be used by customers to track their reserved car's location.[3]

Initially, Uber drivers used cars such as Lincoln Town Cars, Cadillac Escalades, BMW 7 Series, and Mercedes-Benz S550 sedans.[3] After 2012, Uber launched UberX, following the addition of a wider selection of cars to appeal to a broader cross-section of the market.[4] In 2012, Uber announced a plan to expand its operations to include ridesharing in non-taxi vehicles.[5][6]

In June 2014, Uber completed a round of funding valuing the company at US$18.2 billion. Although Uber has not released the names of its investors, Fidelity Investments has been widely reported to lead the investment.[7] As of June 2014, the company continues to deal with accusations in several jurisdictions of illegal taxicab operation.

History[rediger | rediger kilde]

Uber was founded as UberCab by Garrett Camp and Travis Kalanick in 2009. Uber service was officially launched in San Francisco in June 2010, with Ryan Graves becoming CEO in August of that year. Ryan Graves later stepped down from his role, and Travis Kalanick was made the CEO. Ryan is currently the VP of Operations and a board member.[8]

Uber's mobile app launched in 2010 in San Francisco, on iPhones and Android phones.[9]

The company received venture funding in late 2010 from a group of super angel investors in Silicon Valley, California, including Chris Sacca.[10] In early 2011, Uber raised more than $11.5M in Series A funding led by Benchmark Capital.[11] In late 2011, Uber further raised $32 million in funding from several investors that include Goldman Sachs, Menlo Ventures, and Bezos Expeditions[12] bringing their total funding amount to $49.5M.

In April 2012, Uber tested reservations for conventional taxis, at lower rates, in Chicago.[13]

In July 2012, the company entered the London market with an initial staff of about 90 drivers of Mercedes, BMW, and Jaguar autos.[14] On July 13 in honor of National Ice Cream Month, Uber launched 'Uber Ice Cream', which added the ability in seven cities to summon an ice cream truck for on-demand delivery, and bill the purchase to a user's account.[15] Starting on July 3, 2013, Uber started offering experimental UberCHOPPER rides from New York City to The Hamptons for $3,000, via cab and helicopter.[16]

On September 4, 2013, Uber announced its first sports deal. By partnering with the NFL Players Association to promote safe rides for NFL players, Uber plans to appeal to a more mainstream audience for the future.[17]

On June 6, 2014, Uber announced $1.2 billion in funding in its latest round. The round values Uber at around $17 billion pre-money.[18]

Regulatory opposition[rediger | rediger kilde]

Australia[rediger | rediger kilde]

On April 30, 2014, Transport for New South Wales, the government authority regarding transportation in New South Wales, Australia, responded to the introduction of ride-sharing function of Uber and clarified that "if a NSW driver is taking paying members of the public as passengers, the driver and the vehicle must operate in accordance with the Passenger Transport Act" and "Under the act, such services must be provided in a licensed taxi or hire car, by an appropriately accredited driver, authorised by Roads and Maritime Services (RMS)."[19]

On May 6, 2014, the Taxi Service Commission in Victoria, Australia, issued a number of infringement notices to Uber drivers with a fine of Au$1,723, after a public warning discouraging people to use ride-sharing applications like UberX.[20] NSW Transport Minister Gladys Berejiklian said RMS is investigating Uber's case.

Canada[rediger | rediger kilde]

A September 2012 article in the Vancouver business press reported a dispute with local regulators.[21] On November 22, 2012, Uber announced it was exiting the "Secret Uber" stage in Vancouver and raising its rates to $75 per hour to comply with provincial regulations.[22] As of December, Uber had not applied for a license from the city.[23]

On December 5, 2012, officials at the City of Toronto charged Uber with "25 municipal licencing offences, including operation of an unlicensed taxi brokerage and unlicensed limo service".[24] City officials said they had advised the company to comply with local regulations. Rival taxi dispatch apps had obtained licenses.[25]

United Kingdom[rediger | rediger kilde]

On June 11, 2014, London black-cab drivers, members of the Licensed Taxi Drivers Association, disrupted traffic as a protest against Transport for London's refusal to stop Uber's calculation of fares based on distance and time taken, as they claimed it infringes upon their right to be the sole users of taxi meters in London.[26] The following week, London mayor Boris Johnson stated it would be "difficult" for him to ban Uber "without the risk of a judicial review"; however, he expressed compassion for the view of the black-cab drivers. Johnson explained:

I think it's a very difficult [question] ... We've gone to the high court to get a ruling on this, and the issue is basically: is the driver's mobile in the cab equivalent to a taxi meter? I can see why m'learned friends might think that it is, because it's receiving data about, or it's calculating, the distance and time and the fare. And there are other lawyers who say that it isn't, and that was the advice of the counsel to TfL. And so we've got a legal problem.[27]

In a blog post following the black-cab protest, driver Richard Cudlip conceded, "as a trade we failed to get our message across". Cudlip further explained his perception of the salient concerns: safety in minicabs, slow issuing (and reissuing) of black-cab licences, a failure to prevent minicabs from illegally touting for business, and a lack of space outside key London tourist destinations.[27]

United States[rediger | rediger kilde]

In May 2011, Uber received a cease-and-desist letter from the San Francisco Municipal Transportation Agency, claiming it was operating an unlicensed taxi service, and another legal demand from the California Public Utilities Commission that it was operating an unlicensed limousine dispatch. Both claimed criminal violations and demanded that the company cease operations. In response, the company, among other things, changed its name from UberCab to Uber.[28] In the fall of 2012, the California Public Utilities Commission issued a cease-and-desist letter to Uber (along with rideshare companies Lyft and SideCar) and fined each $20,000. However, an interim agreement was reached in 2013 reversing those actions.[29]

In September 2013, the CPUC unanimously voted to make the agreement permanent, creating a new category of service called transportation network companies to cover Lyft, UberX, SideCar, and Summon, thereby making California the first jurisdiction to recognize such services.[30]

In January 2012, an Uber driver's cab was impounded as part of a sting by the Washington, D.C., taxicab commission. The commissioner said the company was operating an unlicensed taxicab service in the city.[31] Following a social media campaign by Uber's users, the D.C. City Council voted in July to formally legalize this type of service, with no minimum fare.[32]

On August 1, 2012, the Massachusetts Division of Standards issued a cease-and-desist letter to Uber, on the grounds that the GPS-based smartphone app was not a certified measurement device, but on August 15, the agency reversed its ruling after prodding by Governor Deval Patrick, saying that technique was satisfactory because it was under study by the National Institute of Standards and Technology.[33]

On October 5, 2012, Uber was sued by the taxi and livery companies in Chicago. According to the release, Uber is accused of violating Chicago and Illinois laws designed to protect public safety, consumer protection, and fair practices.[34]

The New York City Taxi and Limousine Commission has discouraged drivers from participating in Uber, resulting in suspension of Uber's New York taxi service in October 2012. Uber's premium sedan service was not affected.[35] When Hurricane Sandy hit New York later that month, Uber drew criticism for doubling prices as part of its "surge pricing" system.[36] (Uber ultimately waived its fees and passed on all of the fares to its drivers, and defended its pricing by noting that it tripled the number of vehicles available.)

As of August 2013, Uber was being sued by American drivers who claimed that the company was stealing their tip money.[37]

On March 17, 2014, the Seattle City Council voted to limit the number of drivers that ride-sharing services like Uber, Lyft, SideCar, and others could operate to 150 per service.[38] City Council Member Kshama Sawant argued in favor of the caps as a means to protect traditional taxi drivers.[39] However, on April 17, 2014, the council's ordinance was suspended by a coalition that obtained 36,000 signatures to put the question to voters in a referendum. As a result, Mayor Ed Murray announced a 45-day negotiation process to find an alternative approach.[40]

On June 5, 2014, the Virginia Department of Motor Vehicles issued a cease-and-desist letter to both Uber and its competitor Lyft, demanding they halt operations within Virginia.[41]

Pricing and payments[rediger | rediger kilde]

Uber's pricing is similar to metered taxis, although all hiring and payment is handled exclusively through Uber and not with the driver personally. If the Uber car is travelling at a speed greater than 11 mph (18 km/t), the price is calculated on a distance basis. Otherwise, the price is calculated on a time basis.[42] At the end of a ride, the complete fare (which does not include a tip - Uber's exact wording is "No Need to Tip" and no option to add a tip exists except to offer it by cash) is automatically billed to the customer's credit card.[3] Uber has said its high prices are the premium that the customers pay for a cab service that is not only reliable, but also punctual and comfortable.[43][44][45]

During high demand times such as Halloween, New Year's Eve, or severe inclement weather (such as heavy snowstorms), Uber increases its prices to "surge price" levels to reach an economic equilibrium by attracting more drivers.[46][47] Uber has also used surge pricing during extremely inclement weather, such as a July 8, 2013, rainstorm that flooded many streets in the greater Toronto area, and during Hurricane Sandy.[48] Customers receive notice when making a reservation that prices have increased.[46] During New Year's Eve 2011, prices were as high as seven times normal rates, causing outrage in response.[49] Uber co-founder Travis Kalanick responded: "...because this is so new, it's going to take some time for folks to accept it. There's 70 years of conditioning around the fixed price of taxis."[49]

Reception[rediger | rediger kilde]

In 2013, USA Today named Uber its tech company of the year.[50]

In 2011, Marc Andreessen said he would love to invest in Uber. He told CNET, "Uber is software eats taxis. [...] It's a killer experience. You watch the car on the map on your phone as it makes its way to you."[51] Also in 2011, the New York Times called Uber "clever but costly", noting the cars are "particularly nice by livery standards" and pickup times were slow compared with traditional New York City taxis and black cars.[43]

Uber faces competition from lower-cost real-time ridesharing startups such as Lyft and SideCar. To compete at lower price levels, Uber has introduced UberTaxi (partnerships with local taxi commissions) and UberX (nonluxury cars such as Toyota Prius hybrids).[52] This move has led to dissatisfaction among existing Uber limo drivers who have seen their earnings decrease.[53]

Lawsuit[rediger | rediger kilde]

In December 2013, a person who worked as an Uber driver ran over and killed a six-year-old girl, severely injuring her mother and brother. The driver was not carrying a passenger, but the girl's family filed a wrongful death suit against Uber, claiming the driver was using Uber's mobile application at the time.[54][55][56]

Opposition[rediger | rediger kilde]

On January 13, 2014, cab drivers in Paris attacked an Uber driver's car near Charles de Gaulle Airport, protesting competition from the transportation startup.[57]

On June 11 2014, in a concerted action, taxis blocked roads in major European cities in protest against what they perceive as a threat to their livelihoods by companies such as Uber. The cabbies contended that Uber and similar smartphone app-based services have an unfair advantage because they are not subject to the same kinds of fees and regulations placed on taxis.[58][59]

Promotions[rediger | rediger kilde]

DeLorean time machine provided by Uber

Uber has had multiple limited-time offers, featuring specialty vehicles, to promote their services. One such offer was for hiring ice cream trucks to come to a specific place, including one of several ice cream packages, for a flat fee.[60] Another had Back to the Future enthusiasts flocking to the San Francisco Bay area and offering rides in DeLorean DMC-12s to people through Uber's mobile application, as part of a joint promotion effort with General Electric.[61]

Uber has also offered slightly more practical promotions from time to time. For example, they offered helicopter service from New York City to The Hamptons during the July 4 weekend,[62] and also offered ferry service during the 2013 BART strike to help with the additional transit load.[63]

On October 29, 2013, widely considered to be National Cat Day, Uber offered a limited-time kitten delivery service. In addition to their car services, Uber allowed users to select a "Kitten!" delivery button. This service cost $20 and included 15 minutes of playtime with the kittens, plus cupcakes and t-shirts. The proceeds from this promotion were given to local animal shelters. The kitten promotion was only available in San Francisco, Seattle, and New York City.[64]

For Christmas 2013, Uber also had a Christmas tree delivery service in Atlanta, Boston, Chicago, Dallas, Los Angeles, New York City, Philadelphia, San Diego, San Francisco, and Washington, D.C. in cooperation with Home Depot.[65]

In Bangalore, Uber worked with Zoom, a car-sharing organization, and the Ashoka Foundation, on the RideSmartBLR campaign aimed at discouraging personal vehicles and encouraging car-sharing or taxis for environmental and safety reasons.[66]

References[rediger | rediger kilde]

  1. ^ Goode, Lauren (17. juni 2011). «Worth It? An App to Get a Cab». The Wall Street Journal. 
  2. ^ Uber - Learn More
  3. ^ a b c Rao, Leena (22. september 2011). «Uber Brings Its Disruptive Car Service To Chicago». TechCrunch. AOL. 
  4. ^ «In Another Strike Against The Competition, Uber Lowers UberX Prices In San Diego, LA, And DC». Techcrunch. 3. oktober 2013. Besøkt 11. oktober 2013. 
  5. ^ Ilya (31. januar 2013). «California Clears Uber to Continue and Expand Operations». Uber Blog. 
  6. ^ Lawler, Ryan (12. september 2012). «Look Out, Lyft: Uber CEO Travis Kalanick Says It Will Do Ride Sharing, Too». TechCrunch. AOL. 
  7. ^ «Uber valued at $18.2 billion». CNNMoney. 6. juni 2014. Besøkt 10. juni 2014. 
  8. ^ Arrington, Michael (22. desember 2010). «Uber CEO "Super Pumped" About Being Replaced By Founder». TechCrunch. AOL. 
  9. ^ Jackson, Nicholas (16. november 2010). «Hailing a Cab With Your Phone». The Atlantic. 
  10. ^ Ha, Anthony (16. oktober 2010). «UberCab raises $1.25M to end your futile search for taxis». VentureBeat. 
  11. ^ «Exclusive: Uber CEO Lays out Road Map--Helicopters, Motorcycles and Food Delivery». LAUNCH. LAUNCH Media. 16. august 2011. 
  12. ^ Shankland, Stephen (7. desember 2011). «Car service Uber raises $32 million, launches in Paris». CNET News. 
  13. ^ Uber Experiments With Lower-Priced Taxis In Chicago Through Newly Launched Labs Group, ‘Garage’ | TechCrunch
  14. ^ Dredge, Stuart (2. juli 2012). «Apps Rush: Uber, Google Analytics...». London. 
  15. ^ Albanesius, Chloe. «http://www.pcmag.com/article2/0,2817,2407069,00.asp». PC Magazine. Besøkt 14. august 2012. 
  16. ^ «Uber Helicopter Rides From NYC». Business Insider. 2. juli 2013. Besøkt 24. januar 2014. 
  17. ^ Lunden, Ingrid. September, 4th 2013. "Uber Inks Its First Sports Deal, Partners With The NFL To Promote Safe Rides For Pro Footballers". Techcrunch. Accessed June 2014.
  18. ^ Saitto, Serena; Stone, Brad (7. juni 2014). «Uber Sets Valuation Record of $17 Billion in New Funding». Businessweek.com. Besøkt 7. juni 2014. 
  19. ^ «Transport for NSW statement regarding ride sharing apps». 30. april 2014. 
  20. ^ Victoria government issues $1700 fines to Uber ride-sharing drivers as media gaffe surfaces
  21. ^ «Ride-for-hire alternative enters market». Business In Vancouver. 18. september 2012. Besøkt 12. desember 2012. 
  22. ^ «Uber to Raise Minimum Charge for a Ride to $75». Techvibes. 22. november 2012. Besøkt 12. desember 2012. 
  23. ^ «Black sedan service hits regulatory speedbump». Business In Vancouver. 4. desember 2012. Besøkt 5. desember 2012. 
  24. ^ «Taxi app company Uber charged with licensing offences». Toronto Star. 5. desember 2012. Besøkt 5. desember 2012. 
  25. ^ «Uber: A Lone Rogue in Toronto». Toronto Sun. 18. oktober 2012. Besøkt 5. desember 2012. 
  26. ^ Lee, Dave; Kelion, Leo (8. mai 2014). «London black taxis plan congestion chaos to block Uber». BBC News Online. Besøkt 8. mai 2014. 
  27. ^ a b «Boris Johnson says Uber ban in London would be 'difficult'». The Guardian. 16. juni 2014. Besøkt 22. juni 2014. 
  28. ^ Siegler, MG (25. mai 2011). «Uber CEO: I Think I’ve Got 20,000 Years Of Jail Time In Front Of Me». TechCrunch. 
  29. ^ Lawler, Ryan (31. januar 2013). «A Day After Cutting A Deal With Lyft, California Regulator Reaches An Agreement With Uber As Well». TechCrunch. Besøkt 17. juli 2013. 
  30. ^ Yeung, Ken (19. september 2013). «California Becomes First State To Regulate Ridesharing Services benefiting Uber, Lyft, Sidecar, and InstantCab». TheNextWeb. Besøkt 19. november 2013. 
  31. ^ Greene, David (31. januar 2012). «Upstart Car Service Butts Heads With D.C.'s Taxis». 
  32. ^ Chen, Brian X. (10. juli 2012). «Uber, Maker of Summon-a-Car App, Wins in Washington». The New York Times. 
  33. ^ Michael B. Farrell (15. august 2012). «State reverses ban on Uber car service ordering app». The Boston Globe. 
  34. ^ «Uber Sued By Taxi And Livery Companies In Chicago For Consumer Fraud And More». TechCrunch. 5. oktober 2012. Besøkt 6. oktober 2012. 
  35. ^ Uber shuts down New York City taxi beta, may see light at the end of the (Lincoln) tunnel in February (update: TLC responds) - Engadget
  36. ^ «Uber Rethinks New York 'Surge Pricing,' But Doubles Driver Pay». Huffington Post. 31. oktober 2012. 
  37. ^ «Uber's Other Legal Mess: Drivers Sue Over Missing Tips». Businessweek. 29. august 2013. Besøkt 24. januar 2014. 
  38. ^ «Seattle Deals A Blow To Uber And Lyft By Limiting The Number Of Ride-Sharing Drivers On The Road». TechCrunch. 17. mars 2014. Besøkt 19. april 2014. 
  39. ^ «Seattle City Council votes to limit number of rideshare drivers on road at one time». MyNorthwest.com. 27. februar 2014. Besøkt 19. april 2014. 
  40. ^ «Seattle ride-sharing regulations suspended; Mayor wants to negotiate with stakeholders». GeekWire. 17. april 2014. Besøkt 19. april 2014. 
  41. ^ Forster, Dave (5. juni 2014). «Virginia DMV orders Lyft, Uber to stop operating». The Virginian-Pilot. 
  42. ^ «Uber pulls in another $32M for app-based car service». VatorNews. 7. desember 2011. 
  43. ^ a b Brustein, Joshua (16. mai 2011). «The Smartphone Way to Beckon a Car». The New York Times. 
  44. ^ voytek (11. april 2011). «Uberdata: The Hidden Cost of Cabs». Uber Blog. Uber. 
  45. ^ Arrington, Michael (2. mars 2011). «A Week With Uber And This Blogger Is Totally Hooked». TechCrunch. AOL. 
  46. ^ a b Clay, Kelly (27. oktober 2011). «Is Uber Really a Good Alternative to Taxis?». LockerGnome. Lockergnome. 
  47. ^ Harris, David (24. april 2014). «That time Uber almost charged me $1,099 for a Boston-to-Cambridge trip». Boston Business Journal. 
  48. ^ Thomas, Knowlton (9. juli 2013). «Uber Toronto Activates Surge Pricing During Storm, Triggering a Bad PR Storm of Its Own». Techvibes.com. 
  49. ^ a b Bilton, Nick (8. januar 2012). «Disruptions: Taxi Supply and Demand, Priced by the Mile». Bits. 
  50. ^ Wolff, Michael (22. desember 2013). «Wolff: The tech company of the year is Uber». USA Today. Besøkt 13. juni 2014. 
  51. ^ Sloan, Paul (19. desember 2011). «Marc Andreessen: Predictions for 2012 (and beyond)». CNET News. 
  52. ^ «Uber Opens Up Platform To Non-Limo Vehicles With “Uber X,” Service Will Be 35% Less Expensive». TechCrunch. 1. juli 2012. Besøkt 24. januar 2014. 
  53. ^ «See, Uber — This Is What Happens When You Cannibalize Yourself». TechCrunch. 15. mars 2013. Besøkt 24. januar 2014. 
  54. ^ Conger, Kate (6. mai 2014). «Uber files defense in Sofia Liu wrongful death lawsuit». SF Examiner. Besøkt 13. juni 2014. 
  55. ^ Uber’s Denial Of Liability In Girl’s Death Raises Accident Accountability Questions // Techcrunch, January 2, 2014
  56. ^ Melendez, Lyanne (January 27, 2014) "Uber sued for wrongful death of 6-year-old girl in San Francisco." ABC News. (Retrieved Dec 6, 2014.)
  57. ^ «Protesting Taxi Drivers Attack Uber Car Near Paris». TechCrunch. 13. januar 2014. 
  58. ^ "Taxi drivers in European capitals strike over Uber", The Guardian, June 11, 2014
  59. ^ "Photos: Taxis Blockade European Cities in Uber Strike", The Wall Street Journal, June 11, 2014
  60. ^ Ortutay, Barbara (3. september 2013). «Uber brings back on-demand ice cream trucks». Besøkt 7. september 2013. 
  61. ^ Statt, Nick (6. september 2013). «Uber offering rides back in time with DeLorean promotion». Besøkt 7. september 2013. 
  62. ^ Amira, Dan (July 1, 2013), Uber Will Ferry Hampton-Goers Via Helicopter This July 3rd, http://nymag.com/daily/intelligencer/2013/07/uber-helicopter-uberchopper-hamptons-july-3rd.html, besøkt September 7, 2013 
  63. ^ Floum, Jessica (3. august 2013). «No BART Monday? How about a boat?». The San Francisco Chronicle. Besøkt 7. september 2013. 
  64. ^ «Uber is delivering kittens for National Cat Day». CNN. 29. oktober 2013. Besøkt 3. november 2013. 
  65. ^ «Uber Is Delivering Christmas Trees On-Demand For $135». 4. desember 2013. 
  66. ^ «ZoomCar, Uber launch smart riding campaign in Bangalore». The Times Of India. 

See also[rediger | rediger kilde]

External links[rediger | rediger kilde]